Network Configuration for Ticketure eCommerce Site
DNS Site Name Resolution
For eCommerce, Ticketure leverages DNS delegation for the subdomain that a customer is using. Meaning that for a subdomain of ‘tickets’, the customer will leverage NS (NameServer) entries to delegate the answer of ‘tickets’ to the Ticketure.com domain. This will only impact the ‘tickets’ subdomain and enable SSL management, failover, and environment management without the involvement of the customer.
The configuration will vary based on the Data Center in which your Ticketure Instance will be located. For instances hosted in the North America Data Center - please follow the North America Data Center instructions. For those hosted in the European Data Center, please follow the European Data Center settings.
North America Data Center
There are 2 data centers in North America (east and west). You can determine which one you are on by checking your CMS domain (i.e ticketure.com or ticketure.net). If you are on the .com instance, use ticketure.com in the records below. If you are on the .net instance, use ticketure.net in the records below.
NS Settings
Customers need to define the following NS entries for the subdomain that Ticketure will manage:
- ticketure.com
- ns1.ticketure.com
- ns2.ticketure.com
- ns3.ticketure.com
- ticketure.net
- ns1.ticketure.net
- ns2.ticketure.net
- ns3.ticketure.net
DKIM Settings (CNAME and SPF)
Customers need to apply the following CNAME entries for DKIM resolution for ticketure.com:
- ticketure1._domainkey.<domain.com|org>
ticketure1.domainkey.<slug>.domains.ticketure.com - ticketure2._domainkey.<domain.com|org>
ticketure2.domainkey.<slug>.domains.ticketure.com - ticketure3._domainkey.<domain.com|org>
ticketure3.domainkey.<slug>.domains.ticketure.com
Customers need to apply the following CNAME entries for DKIM resolution for ticketure.net:
- ticketure1._domainkey.<domain.com|org>
ticketure1.domainkey.<slug>.domains.ticketure.net - ticketure2._domainkey.<domain.com|org>
ticketure2.domainkey.<slug>.domains.ticketure.net - ticketure3._domainkey.<domain.com|org>
ticketure3.domainkey.<slug>.domains.ticketure.net
where <domain.com|org> in the entry is the root domain of the customer site and <slug> in the text portion is the tenant slug/prefix from Ticketure.
For example, an organization with myorganization.com as their domain and a Ticketure slug of myorg on the ticketure.com instance should use:
- ticketure1._domainkey.myorganization.com
ticketure1.domainkey.myorg.domains.ticketure.com - ticketure2._domainkey.myorganization.com
ticketure2.domainkey.myorg.domains.ticketure.com - ticketure3._domainkey.myorganization.com
ticketure3.domainkey.myorg.domains.ticketure.com
In addition, appending the following to the customer’s existing SPF record:
- ticketure.com
-
include:spf.ticketure.com -all
-
- ticketure.net
- include:spf.ticketure.net -all
European Data Center
NS Settings
Customers need to define the following NS entries for the subdomain that Ticketure will manage:
- ns1.ticketure.co.uk
- ns2.ticketure.co.uk
- ns3.ticketure.co.uk
DKIM Settings (CNAME and SPF)
Customers need to apply the following CNAME entries for DKIM resolution:
- ticketure1._domainkey.<domain.com|org>
ticketure1.domainkey.<slug>.domains.ticketure.co.uk - ticketure2._domainkey.<domain.com|org>
ticketure2.domainkey.<slug>.domains.ticketure.co.uk - ticketure3._domainkey.<domain.com|org>
ticketure3.domainkey.<slug>.domains.ticketure.co.uk
where <domain.com|org> in the entry is the root domain of the customer site and <slug> in the text portion is the tenant slug/prefix from Ticketure.
For an organization with myorganization.com as their domain and a Ticketure slug of myorg:
- ticketure1._domainkey.myorganization.com ticketure1.domainkey.myorg.domains.ticketure.co.uk
- ticketure2._domainkey.myorganization.com ticketure2.domainkey.myorg.domains.ticketure.co.uk
- ticketure3._domainkey.myorganization.com ticketure3.domainkey.myorg.domains.ticketure.co.uk
In addition, appending the following to the customer’s existing SPF record:
-
include:spf.ticketure.co.uk -all