You may be asking yourself, what happens next? Where do I go with issues, bugs, etc? Because unfortunately when dealing with technology, we know questions and issues are bound to come up.
This page will serve as your directory inside Ticketure Support: who to contact for what and when.
How to Setup a Knowledge Base Account
Much of Ticketure Help Center's options require a login, so be sure you are logged into the Help Center at all times to ensure you are getting the most information available. To set up your account, click here to go to the Support Portal Homepage and enter your organization email address, and create a password click 'Sign In'. Once logged in you will be taken to your individual portal where you can view all tickets assigned to you.
Main Features
- Knowledge: Explore our Help Center articles. Important - Ensure you log in first as the majority of our articles require authentication to access.
- Salesforce: Here you can find helpful resources related to the integration of your Ticketure Data.
- Integrations: Review details of existing integrations or explore options for integrating with other 3rd parties.
- Reporting: Quick access to our Reporting section, outlining some amazing examples of all that Kibana can do for you!
- Ticketure Academy: Your all access pass to Ticketure Video Trainings on a variety of topics and upcoming features.
How to File a Support Request
There are two ways to file a Support Ticket. First, directly from the Knowledge Base landing page and second via email. To file from the Knowledge Base select submit a request on the top right navigation.
Please make sure separate topics are filed on separate tickets, as we route requests to different departments.
What Happens to my Request?
Glad you asked 😁! We do our best to triage tickets as quickly as they come in. Typically requests fall into three categories: General Support, Web Refinements, and Feature Requests/Bugs.