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Welcome to the Ticketure Help Center

In our Knowledge Base, you will be able to keep track of the latest updates to our platform, review key documentation, and leverage our User Community to collaborate on tips, tricks, and best practices.

Overview

Welcome to the Ticketure Help Center — your central resource for documentation, training, troubleshooting, and support.

Whether you are setting up events, managing reporting, configuring integrations, or troubleshooting an issue, our Help Center is designed to help you find answers quickly.

If you can’t find what you need, our Ticketure Support team is always available to help.

Getting Started

If this is your first time visiting the Help Center, we recommend completing these steps:

1. Create Your Help Center Account

Many Help Center resources require authentication.

To create your account:

  1. Visit the Support Portal

  2. Enter your organization email address

  3. Create a password

  4. Click Sign In


Support Login Page

Once logged in, you can:

  • View and track support tickets

  • Access restricted documentation

  • Receive updates on your support requests

If you need assistance creating an account, email:

support@ticketure.com

Quick Links

Use the sections below to quickly find the information you need.

Knowledge Base

Browse step-by-step guides, setup documentation, and troubleshooting articles covering Ticketure features and workflows.

Important: Many articles require authentication. Be sure to log in first to view all available content.

Ticketure Academy

Access video training resources covering:

  • Product onboarding

  • Platform features

  • Best practices

  • New functionality

Reporting

Explore documentation and examples of how to use Kibana reporting to analyze ticket sales, events, and performance.

Integrations

Learn about Ticketure’s third-party integrations, including setup guidance and configuration options.

Salesforce

Access documentation related to Ticketure’s Salesforce integration, including syncing and managing ticketing data.

Before You Submit a Support Request

Many questions can be resolved quickly using our documentation.

Before submitting a ticket, try the following:

  • Search the Knowledge Base

  • Review training videos in Ticketure Academy

  • Check reporting or integration guides

If you still need help, our support team will be happy to assist.

How to Submit a Support Request

There are two ways to contact Ticketure Support.

Option 1 — Help Center

  1. Navigate to the Help Center

  2. Click Submit a Request in the top navigation

  3. Fill out the request form

Submit a Ticket

Option 2 — Email Support

You can also contact support directly at:

support@ticketure.com

To help us resolve your request quickly, include:

  • Your tenant (domain)

  • The event(s) affected

  • Steps to reproduce the issue

  • Screenshots or attachments

Support Request Types

Most support requests fall into one of these categories:

General Support

Questions, troubleshooting assistance, or help using Ticketure features.

Web Refinements

Requests for updates or adjustments to your ticketing website, such as copy changes or design update

Feature Requests or Bugs

Suggestions for new functionality or reports of issues that may require review by our Product and Development teams.

For more information on each of these types of request, visit our Understanding Support Request Types page.

Support Hours

Our support team is available:

Monday – Friday
9:00 AM – 5:00 PM (local time)

For urgent issues impacting ticket sales or operations, please follow our Urgent and High Priority Requests guidelines detailed in our Understanding Support Request Types page.

Need help?

If you can’t find the answer you’re looking for, we’re here to help.

Email: support@ticketure.com

Our team will review your request and route it to the appropriate department.