Ticketure Academy – Session Recordings

Each session focuses on a specific feature, workflow, or commercial opportunity, with practical guidance you can apply immediately.

Whether you are onboarding new team members, revisiting a feature, or exploring ways to improve reporting, memberships, admissions, or in-venue sales, these recordings are available on demand for convenient viewing.

We recommend sharing relevant sessions with box office, operations, finance, and marketing colleagues to ensure your whole team is aligned and confident in using Ticketure.

Financial Management

Topic: Join us for an in-depth course designed to help you master the financial management of Ticketure.This session will equip you with hints and tips to help you streamline your reconciliation processes and ensure accurate financial reporting.
Who it's for: Suitable for anyone responsible for financial management and reporting in your Ticketure system. 
Duration: 60 minutes
When: March 2026
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Kibana Intermediate

Topic: In this session, we will be looking at how to build specific, useful reports and look at how to filter, analyse, and visualise your data effectively—empowering you to make informed decisions, enhance operational efficiency, and boost your bottom line.
Who it's for: Suitable for anyone learning to use Kibana - Ticketing and Box Office Managers, Marketing teams and Operations.
Duration: 60 minutes
When: March 2026
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POS Config Options

Topic: Join us for our next session, where we will discuss best practices and dive into the various ways of getting the most out of the POS devices you use every day!
Who it's for: Suitable for system administrators and anyone responsible for managing Ticketure day-to-day, including those who handle event setup and configuration, oversee box office or sales operations, support front-of-house teams, or supervise staff using the system.
Duration: 59 minutes
When: February 2026
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Checkout Rules - Tips and Tricks

Topic:  How to create limited checkout rules for members and guests. How to leverage message rules to communicate clearly with your customers.  
Who it’s for: Designed for any of your team who creates and manages your checkout rules, discounts and offers.
Duration: 51 minutes
When: February 2026
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Did you know Ticketure can do this...?

Topic:  Join us for our next session, where we will highlight a set of practical adjustments that help you get more from the platform.  You’ll leave with a concrete checklist of small, smart changes that speed up online checkout, relieve bottlenecks at your front desk, and give your team faster, more intuitive workflows. Each idea is designed to be implemented right away.
Who it’s for: System administrators and anyone responsible for managing Ticketure day-to-day, including those who handle event setup and configuration, oversee box office or sales operations, support front-of-house teams, or supervise staff using the system.
Duration: 61 minutes
When: February 2026
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Price Libraries

Topic: How to build and configure price matrices with price tiers & price rows. Setting up scheduling and triggers to automate pricing adjustments. Using dynamic pricing to optimise revenue, whether it's a small increase when inventory is low or a larger adjustment for last-minute buyers.
Who it’s for:   Box Office Managers, Operations Leads and anyone who is responsible for pricing
Duration: 57 minutes
When: October 2025
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Memberships and My Account

Topic: Join us to explore Ticketure’s membership features, including guest pass setup, membership analytics, and enhanced login options. We will also be showing you the new My Account feature and how to set it up. The session concludes with an open Q&A for your questions and feedback.
Who it’s for: Ticketing Managers, Membership managers, or anyone with a membership program, or those thinking of starting a membership program in the future. We will also show any organisations interested in setting up My Account how to configure and use it. 
Duration: 60 minutes
When: October 2025
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Staff Management

Topic:  In this live online training, we’ll show you how to:

• Create and manage Staff Groups and Members

• Assign the right roles and access levels
  

• Speed onboarding and simplify daily administration

Who it’s for: Designed for Ticketing Managers and anyone who manages staff access to Ticketure.
Duration: 55 minutes
When: September 2025
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Kibana Revisited

Topic: Join us as we cut through complex terminology, clarify those elusive action codes, break down ticket indexes, and empower you to leverage the full range of reporting metrics available.
Who it’s for: Designed for Ticketing Managers, Marketing Professionals, Finance Teams, and anyone eager to elevate their everyday Kibana expertise.  This session is ideal for those ready to transform data into powerful insights and drive meaningful results across their organisation.
Duration: 55 minutes
When: September 2025
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Understand coding on your email templates

Topic: Best practices for using context in your emails, e.g., order confirmations, order cancellations, and issued tickets.
Who it’s for: Anyone who would like to improve your organisations email templates.
Duration: 50 minutes
When: July 2025
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If you have any questions or would love to suggest a topic, feel free to reach out to Eddie Lee, Director, Customer Success.