The following outlines the setup and configuration needed to leverage Stripe Terminal for Ticketure.
Devices and Configuration Links
Stripe Terminal currently supports 3 different options for hardware. The S700, the M2 Reader mobile solution, and the BBPOS WisePOS E (details below). Video instructions here.
| S700 | |
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Stripe Reader S700 is the latest Stripe-designed Android smartPOS reader with a 5.5 display. An all-in-one smart device, it can accept tap, swipe, and chip payments and run custom, user-developed POS applications. Stripe Reader S700 connects to your iOS, Android, or JavaScript application over a local network connection via WiFi. It can also be used with an optional dock + hub or case to best support countertop and handheld needs. |
| M2 Reader | |
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The M2 Reader is a rechargeable mobile card reader which will be used for Mobile POS but also can be used for POS stations who want a smaller footprint and do not require any PIN capture capabilities. They can be shipped with double-sided sticky tape which enables sticking directly to a scanner or back of an iPad for secure processing or an optional weighted dock for a convenient countertop checkout experience. While docked it can be used with a charging cable to keep the reader fully charged. |
| BBPOS WisePOS E | |
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The BBPOS WisePOS E is a 5" IPS display device with a capacitive touch screen smart reader solution. The BBPOS WisePOS E will be the non-mobile hardware choice for POS stations leveraging Ticketure. It supports chip, swipe, contactless, Google, and Apple Pay options as well as Debit PIN capture. Also included is the dock which provides hardwired ethernet connectivity and keeps your smart reader fully charged for all-day use. |
Stripe Terminal Hardware Setup
M2 Reader
The M2 reader is delivered ready to begin processing transactions with little to no setup involved. Skip to the Ticketure Setup set below.
IMPORTANT:
Do Not Pair the Chipper with Bluetooth of the IOS device before associating it with Ticketure.
BBPOS WisePOS E/S700
Both, BBPOS WisePOS E and S700 are delivered with the ability to provision all encryption and updates automatically from the web after being configured to connect to the Organization’s Stripe instance.
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Log into the Stripe Dashboard for the Organization. In the left menu, select the Payments - Terminal
- Select Locations, Click the “Create location” button and enter the details as to the location for the reader.
Note:
The Ungrouped Readers category exists by default and is where any BBPOS/S700 devices will be placed, you can move devices between locations once they are configured.- Once the Location is defined, the Location details including all readers will be visible.
- To register a BBPOS WisePOS E/S700 for this location, select the “Register Reader” button beside the ‘Readers' panel and the ‘Register reader’ dialog will be displayed. You can register your reader by Registration Code, Serial Number or Hardware. More details in the following documentation.
Note:
The first time that the terminal device connects to the internet, it will download the latest version of the software for Stripe Terminal. After successfully applying the updates, the device will reboot.
Ticketure Setup
Enable Stripe Hardware in CMS (Done by TixTrack)
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To enable Stripe Hardware within a Tenant, from the Portal menu bar, select “Settings”
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From the Left menu, select Configuration
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Select the “Add Option” Button and select the “Stripe Hardware” option from the list and set the 2nd dropdown to 1 (default).
Choose “Add Option” and this completes the setup in CMS. This should be completed by Client Services as part of onboarding.
Configuration in POS
After Stripe Hardware is enabled via the configuration, the POS will now be able to look for Stripe Hardware.
- Once logged into the POS, attempt a Card transaction from the POS.
This will enable the Stripe Hardware selection screens:
Click the Connect button
Select the Terminal device you are connecting
Upon selecting the Terminal device to connect with, you will be presented either the M2 Mobile Serial Number as found on the underside of the device or the BBPOS WisePOS e/S700 name.
- Select the Terminal from the list you want to connect to
Important:
The iOS device will present a popup asking to access your location. This is optional, but suggest selecting the “Allow While Using the App” option. - A brief Green bar will appear on the selected Terminal once selected and then Ticketure will presented with a ‘Proceed on the Card Reader’ message.
- From the Card Reader, the user will be presented the directions to process their card.
- Customer will present their card/digital wallet and the BBPOS WisePOS e/S700 will beep once the proper information has been read and result in 1 of the 2 following messages to the customer.
Success Declined
In the event of a card being declined, the details shown to the cashier will provide insight into what the cause of the issue was and what was received back from Stripe when the transaction was attempted.
Card Failure with Details
Terminal Communication Failure
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